Interviews

SORMAG Online Book Festival on December 1 through December 3 of 2023

Janet Ruth Heller spoke at the SORMAG Online Book Festival on December 1 through December 3, 2023. On December 1, she participated in a panel discussion of authors of books for children. The topic was “Ask Us Anything about Children’s/Middle-Grade/Young…
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Improvements in Customer Service

Consumer advocate Christopher Elliott included my comments about improvements in Walgreens’ customer service in his article for Forbes on February 11, 2023.  The article is entitled “Customer Service Is Improving for Many Americans and Here’s Why.”  The link is https://www.forbes.com/sites/christopherelliott/2023/02/11/customer-service-is-improving-for-many-americans-and-heres-why/?sh=3f3e7efc7b44…
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